Refund Policy

At Hash Nine Furniture, we’re committed to quality and customer satisfaction. If something isn’t right with your order, our return and refund process ensures a clear and fair experience for every customer.


⚠️ Damaged or Faulty Items

If your order arrives with a defect, damage, or manufacturing fault, please contact us within 7 days of delivery. To assist in resolving the issue, include:

  • A clear description of the problem
  • Photographs showing the defect and the packaging

Once reviewed, we will offer a suitable resolution—this may include a repair, replacement, or full refund. We will cover return shipping for approved faulty or incorrect items.


🔁 Change of Mind or Incorrect Choice

If you’ve changed your mind or ordered the wrong item, you may return it within 7 days of receiving the product, subject to the following conditions:

  • The item must be unused, undamaged, and in its original packaging
  • Return shipping is the buyer’s responsibility
  • A 20% restocking fee applies to non-defective returns
  • The return must be authorized by our team before shipping

Note: Assembled, used, or modified items cannot be returned.


✅ We Will Provide a Refund or Replacement If:

  • The item is not of acceptable quality
  • The item does not match the listed description
  • The item is not fit for its intended purpose
  • The item is returned unused, in original packaging, within 7 days


❌ We Cannot Accept Returns or Provide Refunds If:

  • The return is requested after 7 days
  • The product has been used, assembled, or damaged by the customer
  • There are minor delivery delays (delivery estimates are not guarantees)
  • You’ve changed your mind but the item is not in resalable condition
  • The product is marked final sale or non-returnable


🚚 Delivery & Redelivery

All orders require a signature upon delivery. If no one is available at the arranged time, the item will be returned to the depot.
A redelivery fee will apply for any additional delivery attempts.


📩 Return Authorization Process

Before sending any item back, please contact our team at hashninefurniture@gmail.com with the following:

  • Your order number
  • A reason for return
  • Photos (if the item is damaged or incorrect)

We’ll review your request and provide return instructions. Returns sent without authorization cannot be accepted.

 

Thank you for choosing Hash Nine Furniture—your trust means everything to us, and we’re here to ensure your experience is smooth and satisfying.